Returns and Refund Policy
Return & Refund Policy
Last updated: 1 Dec 2024
This Return & Refund Policy describes how Velmira (the “Site”, “we”, “us”, or “our”) handles returns, refunds, and exchanges when you purchase products from Velmira (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Return & Refund Policy, “you” and “your” means you as the purchaser of our products.
Please read this Return & Refund Policy carefully. By placing an order through our Site, you agree to the terms set forth below. If you do not agree, please do not purchase from us.
Changes to This Return & Refund Policy
We may update this Return & Refund Policy from time to time, including to reflect changes in our practices, products, or for other operational, legal, or regulatory reasons. We will post the revised Return & Refund Policy on the Site, update the “Last updated” date above, and take any other steps required by applicable law.
30-Day Satisfaction Guarantee
You have 30 days from the date you receive your order to request a return. Our goal is to make your experience with Velmira stress-free and transparent.
To qualify for a return:
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Items must be unopened, unused, and in their original packaging.
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Think of it this way: if you wouldn’t be happy to receive it in that condition, we can’t accept it back.
How to Initiate a Return
To begin the return process:
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Contact us at velmiranatural@gmail.com or through our contact form.
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We will provide you with return instructions, including the correct shipping address.
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Please note: unless the item arrived damaged or we made an error, return shipping costs are your responsibility.
Refunds: Processing & Timing
Once we receive your returned item and confirm that it meets the eligibility criteria:
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We will issue a full refund to your original payment method within 7 business days.
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You will receive a confirmation email when your refund has been processed.
Damaged or Incorrect Items
If your order arrives damaged, defective, or not as described, please contact us immediately at velmiranatural@gmail.com We will correct the issue quickly, either by sending a replacement or issuing a refund at no extra cost to you.
Exclusions
This Return & Refund Policy applies only to physical goods purchased from our Site. For digital products or services (if applicable), separate policies may apply.
Should you have any questions about this Return & Refund Policy, please contact us at: velmiranatural@gmail.com